About

FAQ

• Where is the store based?

  Kalamazoo, MI

• How do you make your dragons?

  I make each dragon by hand using Sculpey oven bake polymer clay. Each one is unique and while I do sometimes make dragons that are similar to ones I've created before, I never make the same one twice!

• Can your dragons be displayed outside?

  Yes! Polymer clay is weather resistant and waterproof, meaning it can be left outside in many different conditions. I would recommend not leaving your sculptures out in extreme heat or cold, however, to make sure that the pieces last as they are for as long as possible.

• Do you accept orders placed outside of the US?

  Yes! However, due to delays in the postal service I have no way of knowing or guaranteeing when the package will actually arrive. If you are wanting something specific or would like to custom order a gift for a birthday/holiday, I would recommend reaching out to me and placing the order as soon as you can to ensure ample time for delivery.
  I will also send out a tracking number that you can use to see where your package is during transit, which will hopefully help with any issues during shipment.

• Do you take custom orders?

  Yes! I have a listing in my shop for 5 custom slots, and when those are sold, customs will close for a little while as I finish the orders, but will reopen shortly after!
  Please allow 1-2 weeks for creation and shipping to take place!
  Any holiday customs MUST be ordered and approved by at least a month to a month and a half before, as holiday times are stressful and shipping is unstable right now! For example, Christmas customs must be ordered by November 20th at the latest.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.